Refund & Cancellation Policy
Smart Tax Mitra aims to deliver reliable services for PAN card applications, corrections, and verifications. The platform maintains specific policies regarding refunds and cancellations due to the nature of these services.
1. Refund Policy
Non-Refundable Services: Fees for PAN card application, correction, and verification services cannot be refunded once submitted to NSDL/UTIITSL authorities.
Refund Eligibility: Refunds are considered only when:
- Payment was received but the application wasn't processed due to a technical issue on the platform
- Duplicate payments occurred for the same application
Refund Process: Users must request refunds within 7 working days of the payment date, along with payment proof and transaction details. Approved refunds are processed within 7–10 working days to the original payment method.
2. Cancellation Policy
Application Submission: Once submitted to NSDL or UTIITSL, cancellations cannot be processed.
Before Submission: If not yet submitted, users may cancel within 24 hours of payment by contacting support. A cancellation fee may apply.
3. Service-Specific Terms
Verification Services: Verification service fees are non-refundable once processed.
Incomplete Applications: Failure to provide required documents within the timeframe results in cancellation with no refund issued.
4. Contact Information
- Email: support@pansuvidha.com
- Phone: 8958-8958-61
- Hours: Monday to Saturday, 10 AM to 6 PM
5. Policy Updates
Smart Tax Mitra reserves the right to modify this policy, with updated effective dates reflected accordingly.
